We are continuing to monitor for any further issues.
Posted Jan 19, 2025 - 14:59 UTC
Update
The service is operating normally but some connections may have been lost. The team is working on restoring those connections.
Posted Jan 19, 2025 - 02:39 UTC
Update
We are continuing to monitor for any further issues.
Posted Jan 18, 2025 - 23:39 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 18, 2025 - 17:49 UTC
Identified
The network link we use to communicate between servers is degraded and making 2Chat intermittent. We are working with our server providers to solve the issue.
Posted Jan 18, 2025 - 15:28 UTC
This incident affected: Web Application, Public API, Message Queue Service, Flow Chatbots Service, WhatsApp Connectivity Service, and Chat Service.